Refund policy

We accept returns on select Items. You can return unopened, unburned items in the original packaging within 7 days of your purchase with an email receipt or proof of purchase for a refund or exchange. Contact customer service at sales@gemstonecraftsUSA.com for assistance with your order. Please note, there is a 10% restocking charge on each order unless the fault or error is ours. Shipping fees will not be refunded unless the fault or error is ours and authorization was given. Please open your parcels immediately and inspect for damage or shortages. If your order has been processed/picked and you request the order to be canceled before it ships, there is a 15% restocking fee.